How to Drive Measurable ROI Without Disrupting Your Contact Center
No matter what challenge a contact center leader brings to the table, high agent turnover, frustrated customers, rising costs, it almost always traces back to one thing: revenue. That was the central insight from our most recent Xima Software webinar, led by Jon Florence, who has spent over 20 years in the contact center space. […]
4 Ways Leading Teams Monitor CX Performance with AI
Live Webinar 4 Ways Leading Teams Monitor CX Performance with AI Whether you’re looking to reduce churn, improve agent efficiency, or build a more data-driven CX strategy, this session will give you a clear framework to move forward confidently. Register Join us on March 5th at 11:00 AM ET for an exclusive webinar and discover […]
How AI-Powered Auto QA Is Transforming Contact Center Quality Management
From evaluating 3% of calls to 100%, without adding headcount. For most contact centers, quality assurance is stuck in a frustrating loop: supervisors manually listen to a small slice of calls, hope they caught the right ones, and try to piece together a picture of agent performance from an incomplete sample. It’s time-consuming, inconsistent, and […]
How to Drive Measurable ROI Without Disrupting Your Contact Center
Live Webinar How to Drive Measurable ROI Without Disrupting Your Contact Center Whether you’re evaluating cloud migration, AI-powered quality management, or omnichannel CX tools, this session will show you how to move forward confidently. Register Join us on February 19th at 11:00 AM ET for an exclusive webinar and discover how to improve customer experience, […]
Healthcare 2026: Rising Demand With Fewer Staff
Overcome the 2026 healthcare staffing shortage with contact center solutions that improve patient satisfaction and reduce wait times without hiring.
Evaluate 100% of Customer Conversations with Auto QA (AI)
On-Demand Webinar Evaluate 100% of Customer Conversations with Auto QA (AI) AI-Powered QA: Score 100% of Interactions Without Adding Headcount Register Check out this webinar and discover how AI-powered Xima Auto QA and Speech Analytics help contact center teams evaluate 100% of interactions, save supervisors time, coach smarter, and improve CX, without adding headcount. By […]
Call Center Speech Analytics with Historical Transcription: A Must-Have for Your Business
Every customer conversation holds invaluable insights, but only if you know how to uncover them.
AI, AHT, and ROI: How Faster Resolutions Drive Value in Financial Services
In finance, time is trust. Discover how reducing Average Handle Time builds efficiency, lowers costs, and strengthens customer confidence.
Maximizing Contact Center Performance with AI
On-Demand Webinar + FREE Whitepaper Maximizing Contact Center Performance with AI Register AI is no longer just a buzzword, it’s reshaping the way contact centers deliver customer experience. From intelligent digital agents to automated workflows and real-time analytics, AI offers both top-line and bottom-line benefits. Yet many CX leaders still face big questions: Where do […]
How to Elevate ROI Through Customer Experience and Cloud Migration
On-Demand How to Elevate ROI Through Customer Experience and Cloud Migration Watch now Check out this webinar and discover how enhancing Customer Experience (CX) and migrating to the cloud can significantly boost your Return on Investment (ROI). This webinar will explore practical strategies and real-world examples to help you understand the tangible benefits of these […]
