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Real-World Results with Xima Speech Analytics & Auto QA

Live Webinar Real-World Results with Xima Speech Analytics & Auto QA Thursday, April 2 11:00 a.m. ET Register Check out this webinar and get a candid look at how contact center leaders are using AI-powered speech analytics to do more with less: improving agent performance, customer satisfaction, and operational efficiency all at once. In this webinar, […]

4 Ways Leading Teams Monitor CX Performance with AI

On-Demand Webinar 4 Ways Leading Teams Monitor CX Performance with AI Register Check out this webinar and discover the four key CX metrics that leading contact center teams track to stay ahead of churn, friction, and dissatisfaction, before they show up on the bottom line. Using real-world benchmarks and practical examples, you’ll learn exactly what […]

How to Drive Measurable ROI Without Disrupting Your Contact Center

No matter what challenge a contact center leader brings to the table, high agent turnover, frustrated customers, rising costs, it almost always traces back to one thing: revenue. That was the central insight from our most recent Xima Software webinar, led by Jon Florence, who has spent over 20 years in the contact center space. […]

How AI-Powered Auto QA Is Transforming Contact Center Quality Management

From evaluating 3% of calls to 100%, without adding headcount. For most contact centers, quality assurance is stuck in a frustrating loop: supervisors manually listen to a small slice of calls, hope they caught the right ones, and try to piece together a picture of agent performance from an incomplete sample. It’s time-consuming, inconsistent, and […]

How to Drive Measurable ROI Without Disrupting Your Contact Center

Live Webinar How to Drive Measurable ROI Without Disrupting Your Contact Center Whether you’re evaluating cloud migration, AI-powered quality management, or omnichannel CX tools, this session will show you how to move forward confidently. Register Join us on February 19th at 11:00 AM ET for an exclusive webinar and discover how to improve customer experience, […]

Evaluate 100% of Customer Conversations with Auto QA (AI)

On-Demand Webinar Evaluate 100% of Customer Conversations with Auto QA (AI) AI-Powered QA: Score 100% of Interactions Without Adding Headcount Register Check out this webinar and discover how AI-powered Xima Auto QA and Speech Analytics help contact center teams evaluate 100% of interactions, save supervisors time, coach smarter, and improve CX, without adding headcount. By […]