Why Xima
Take CSAT to the Next Level
Empower Your Team with Xima
Xima transforms your contact center with exceptional analytics, flexible tools, and white-glove service. Deliver superior customer experiences and build lasting relationships with ease.
The Xima Difference
Xima empowers your team to manage calls efficiently and deliver exceptional customer service. Our advanced reporting and analytics provide deep insights to optimize performance and stay competitive. With easy deployment and powerful configurability, Xima adapts with minimal IT support while maximizing efficiency. We prioritize customer success, offering consultative sales, seamless implementation, and white-glove support to help your team thrive.
See how Xima empowers your team to work smarter.
Best-in-Class Reporting
and Analytics
Uncover invaluable insights that help your support team operate more efficiently and effectively.
Customizable analytics, reports, and dashboards give your support managers powerful, actionable ways to maximize your support efforts.
Easy to Use and
Quick to Learn
Xima’s intuitive interface makes training easier and keeps users satisfied.
User-friendly designs ensure that users can find the tools and information they need quickly and efficiently, improving call handling times and customer satisfaction.
Fast Set-Up Tailored to
Your Needs
Install in seconds and configure Xima to your needs, without the hassle of changing vendors so you can be fully operational faster.
Xima’s software easily plugs into your existing phone system or unified communications solution without requiring you to switch phones or numbers.
Expert Partner to Your
Support Team
With a reliable reputation and vast domain experience, Xima has the reputation and experience your support team needs in a partner. Our experts are on-call to guide you along the way.
All the Best Features,
A Fraction of the Cost
Whether you’re enterprise or small business, you’ll get all the features you want without breaking the bank.
The ROI of Choosing Xima
Choosing Xima means more than better call management—it means measurable business impact. Our solutions drive efficiency, improve customer satisfaction, and reduce costs, delivering a strong return on investment.
Increased Operational Efficiency
Xima reduces call handling times by ensuring calls reach the right person faster. With automation and real-time insights, agents work more efficiently, boosting productivity and eliminating bottlenecks.
Enhanced Customer Experience
Fewer dropped calls, shorter wait times, and faster resolutions lead to happier customers. Skill-based routing and queue callbacks ensure every caller gets a seamless, frustration-free experience.
Smarter Decision Making
Xima’s real-time and historical reports provide the insights needed to optimize staffing, track agent performance, and improve workflows—empowering managers to make data-driven decisions.
Cost Savings
Optimized staffing, reduced labor waste, and streamlined processes help businesses cut costs without sacrificing service. By automating reporting and eliminating inefficiencies, Xima maximizes ROI.
Customer Success
Is Our Focus
Read more about how our cloud contact center software solutions have helped improve businesses across the globe.
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Why Now? The Future of Call Management with Xima
The way businesses communicate is evolving rapidly. Rising customer expectations, the shift to hybrid and remote work, and the increasing demand for data-driven decision-making make investing in advanced call intelligence more critical than ever. Companies that fail to adapt risk falling behind, while those leveraging smarter call management gain a competitive edge.
Industry Trends Driving the Need for Call Intelligence
Xima’s Commitment to Innovation
At Xima, we’re not just keeping up with change—we’re driving it. Our focus is on AI-powered contact centers of the future with automation and seamless integrations to ensure businesses stay ahead of the curve. We continuously enhance our platform to provide smarter routing, deeper insights, and effortless scalability, helping businesses adapt to the future of communication.
The Time to Act is Now
Every missed call, long wait time, or inefficiency costs your business money and customer trust. With Xima, you gain the tools to streamline operations, improve customer experience, and maximize efficiency—without complexity.
Try Xima today and experience the future of call management.
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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