AI-Powered Contact Center and UC —
built for teams that don't have time for complexity.
Right now, 97% of your customer interactions go completely unreviewed. One HIPAA violation. One mishandled account number. One call your team never listened to. Any one of them can trigger an audit finding, a regulatory fine, or a breach that puts your entire organization at risk. Xima brings AI-powered quality assurance, reporting, and unified communications into one platform — so every interaction is scored, documented, and audit-ready.
See It In ActionYou're flying blind on 97% of your customer interactions. It only takes one.
One agent reads back a Social Security number. One rep shares a diagnosis with the wrong caller. One compliance violation buried in the 97% of calls nobody reviewed. That's all it takes to trigger an audit finding, a fine, or a breach notification.
One Call Can Cost You Everything
An agent mishandles PHI on a recorded line. Your QA team reviewed 3% of this week's calls — and that one wasn't in the sample. The auditor finds it. You didn't. That's not a quality gap. That's organizational risk hiding in the calls nobody listened to.
Too Many Tools, Too Few People
One vendor for your contact center. Another for UC. A separate QA tool. A reporting add-on. Your two-person IT team manages all of it — and every integration point is another place where compliance evidence can fall through the cracks.
Built for Teams 10x Your Size
The platforms with the compliance features you need were designed for 500-seat contact centers with dedicated telecom staff. Your 30-agent team gets the same complexity at a price that doesn't scale down — and the same exposure when something goes wrong.
You can't catch what you don't review.
Now you review everything.
An agent captures a credit card number in a call note. Another shares patient information with an unauthorized caller. Right now, your team catches these if they happen to land in the 3–5% you manually sample. With Xima Auto QA, every interaction is scored, documented, and flagged — automatically. No more hoping. No more blind spots.
Score Every Interaction
Auto QA uses AI to score 100% of calls against your specific compliance and quality criteria. Every call gets a score, a written explanation, and a flag if something needs attention — not just the handful your team had time to review.
Your Scorecard, AI-Powered
Build custom evaluations around HIPAA protocols, financial disclosure requirements, or any standard your organization needs. The AI provides written justification for every score — audit-ready documentation, generated automatically.
It Learns from Your Team
When a supervisor adjusts a score, the AI learns. Over time, Auto QA aligns with your organization's unique standards — catching the violations that generic keyword filters miss.
Speech Analytics Built In
Every call is transcribed, split by speaker, and tagged for sentiment and topics. Surface compliance risks, escalation patterns, and coaching opportunities — across every conversation, not just the ones someone had time to listen to.
Don't wait for an auditor to find what your team missed. See how Auto QA scores 100% of your interactions — automatically.
Request a DemoStop paying for five tools your two-person IT team has to manage.
Most growing organizations end up with a patchwork: one vendor for the contact center, another for internal communications, separate tools for QA and reporting. Xima replaces the stack.
The tool sprawl
- ✕ Contact center platform (Vendor A)
- ✕ Unified communications (Vendor B)
- ✕ QA / call monitoring tool (Vendor C)
- ✕ Reporting / analytics add-on
- ✕ Speech analytics (premium module)
- ✕ 3–5 vendor relationships to manage
One platform, one vendor
- ✓ Contact center with intelligent routing
- ✓ Unified communications (voice, chat, SMS)
- ✓ AI-powered Auto QA on 100% of calls
- ✓ Reporting and real-time wallboards
- ✓ Speech analytics and transcription
- ✓ One bill, one support team, one interface
A specialty healthcare provider uses Xima for 22 contact center agents and 228 unified communications licenses across the rest of their organization. One platform handles inbound patient calls, internal staff communication, AI-powered quality scoring, and compliance reporting — managed by a lean IT team without dedicated telecom staff.
How a national organization gave every team reporting and self-service operations — at a fraction of the cost.
A nationwide company handling hundreds of thousands of calls per month deployed Xima CCaaS to bridge the gap between basic telephony and a full contact center stack — delivering reporting to departments that needed analytics without the overhead or complexity.
"We were looking for a lower cost, more simplified system for a diverse group of users. It was about providing the reporting they require in a more streamlined system than a full-blown contact center."
— Project Manager & Xima Power User
AI, UC, and reporting built for teams that run lean.
See how Xima compares to incumbent platforms on what matters most when your IT team is two people and your compliance requirements aren't optional.
| Incumbent Platforms | Xima | |
|---|---|---|
| Quality Assurance | Manual sampling of 3–5% of calls, or expensive AI add-on | Auto QA scores 100% of interactions — included in Elite tier |
| Platform Scope | Separate vendors for CC, UC, QA, and analytics | Contact center + UC + AI + reporting in one platform |
| Reporting | Bolt-on analytics module, often at extra cost | Reporting-first architecture — core to the platform |
| Speech Analytics | Premium add-on with limited transcription | Auto-transcription, sentiment, and topic detection on every call |
| Configuration | 6+ week PS engagements for changes | Self-service: supervisors configure in minutes, not weeks |
| IT Overhead | Requires dedicated telecom staff or heavy vendor reliance | Built for lean teams — self-service administration across the board |
| Compliance | Manual documentation, incomplete audit trails | Documented AI scores on every interaction — audit-ready by default |
| Pricing | Bundled tiers, seat minimums, forced add-ons | Per-user, transparent, no minimums, no forced bundles |
See what AI-powered CC and UC looks like for your team.
Get a personalized demo focused on your compliance requirements, team structure, and the tools you're currently paying for separately.
- ✓ 15-minute discovery call tailored to your operation
- ✓ Live walkthrough of Auto QA scoring 100% of interactions
- ✓ Custom pricing comparison vs. your current vendor stack
- ✓ See CC + UC consolidation for your team size
