Evaluate 100% of Customer Conversations with Auto QA (AI)

Join us for an exclusive webinar and discover how AI-powered Xima Auto QA and Speech Analytics help contact center teams evaluate 100% of interactions, save supervisors time, coach smarter, and improve CX, without adding headcount.

In this live webinar, we’ll show how Xima’s AI-driven Auto QA and Speech Analytics work together to eliminate manual scoring, surface real-time performance insights, and drive measurable improvements in customer experience, agent performance, and operational efficiency.

By applying AI to every conversation, not just a sampled few, teams gain a complete, real-time view of quality and performance, without the manual effort traditionally required.

By attending this webinar, you will learn how to:

• Automate & Ensure Fairness with AI: Use AI-driven QA scoring to evaluate 100% of customer interactions, replacing subjective reviews with consistent, unbiased performance evaluations across every agent.
• Drive AI-Powered Performance Insights: Leverage AI and speech analytics to automatically identify coaching opportunities, uncover customer sentiment trends, and pinpoint root causes, turning conversations into actionable insights that improve agent performance and CX.
• Boost Efficiency & Compliance with Automation: Improve compliance adherence and deliver meaningful insights to operations, CX, and leadership using AI automation, without increasing manual QA effort or headcount.