Xima ensures every customer interaction is captured, enabling exceptional service and satisfaction. Features like Call Queueing, Queue Callback, Skills-Based Routing, and Multi-hannel Communications streamline support, while Live Agent Call Recording and IVR enhance efficiency and quality. Deliver personalized, seamless experiences that build trust and loyalty.
Ensure no call goes unanswered with Xima’s efficient call queuing. Manage high call volumes smoothly by placing customers in a queue while providing real-time wait updates to maintain satisfaction.
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Reduce wait times and frustration with queue callback. Customers can opt for a callback when an agent becomes available, providing convenience and improving their experience during peak hours.’
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Get calls to the right agent every time. Xima’s skills-based routing intelligently matches customers to agents best equipped to handle their inquiries, ensuring faster resolutions and better service.
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Capture every conversation with live agent call recording. This feature ensures quality assurance, compliance, and the opportunity for continuous training by reviewing recorded calls.
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Simplify customer interactions with Xima’s IVR. Handle routine inquiries or route customers to the appropriate department without involving live agents, saving time for both customers and staff.
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Engage with customers on their preferred channels—voice, chat, SMS, email, or social media. Xima’s multi-channel communication platform ensures seamless and consistent support, no matter where customers connect.
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Seamlessly connect your tech stack with Xima’s extensive integrations. From CRM and EHR/EMR systems to Microsoft Teams and Single Sign-On, our platform effortlessly syncs with the tools you rely on.
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Read more about how our solutions have helped improve businesses across the globe.
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Read more Xima reviews from real customers.
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Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.
Thursday, September 12, 2024 | 11:00AM ET