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Products

Cloud Contact Center

Xima’s Contact Center Software is a cloud-based, customizable, and easy-to-use solution that provides a seamless experience for your employees and customers.

On-Premise Contact Center

For more than 15 years, Xima’s on-premise contact center solutions have provided a customizable environment for businesses to meet industry standards while providing excellent customer service and preserving business continuity.

Contact Center & Unified Communications

This program integrates all internal communication channels into a single platform and can also be paired with our award-winning Contact Center capabilities to create a best-in-class experience for customers and employees.
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Connected
Communications

Call Queuing
Queue Callback
Skill-based Routing: What is it and how it helps contact centers
Live Agent Call Recording
Interactive Voice Response (IVR) Software
Extensive Integrations
Multi-Channel Communications

Reporting &
Analytics

Standard and Custom Reports
Cradle-to-Grave
Realtime Wallboards
Scorecards and Evaluations
Central Repository

Advanced Team
Management

Quality Management
Speech Analytics
Contact Center Workforce Management Software

Customer Centric
Service & Support

White Glove Setup or Transfer
Seamless Implementation
8X5 or 24X7 Technical Support
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Hear directly from our customers...

A Large Pest Control Company Unifies Voice, Email & Chat with Xima + Voice for Pest

See how one of the West Coast’s largest pest control companies handled 72,000+ calls, 3,100+ callbacks, and 1,800+ chats in 90 days with Xima and Voice for Pest.

May 19, 2026

Hatco Replaces NICE with Xima CCaaS — Zero Call Quality Issues

See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.

March 9, 2026

Enterprise Customer Cuts Reporting Costs with Xima CCaaS

See how a nationwide auto glass company replaced legacy Avaya with Xima CCaaS — delivering enterprise-grade reporting to middle-tier teams at a fraction of the cost.

March 5, 2026