A Powerful, Flexible Platform Built Around What You Do.
A supervisor needs a wallboard. An agent needs one screen with the full history. A manager needs to see where the customer experience actually breaks down. An executive needs to see the business, not the queue. Xima gives each role the view built for their job, not a generic dashboard, connecting the dots so leaders see what’s actually driving performance.
Find Your Role
Every page below is built around what that role is responsible for day to day.
Supervisor
Real-time wallboards, workforce management, and call transcriptions built for managing the team, not just reacting to it.
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Agent
IVR, skills-based routing, and full interaction history in one window mean fewer repetitive tasks and more time helping the customer.
IVR · Skills-Based Routing · Cradle-to-Grave
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Operations
Enterprise features at a lower cost, with setup simple enough that it doesn’t take a dedicated IT team to run.
Custom Reporting · Multi-Channel Support · API Integrations
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Management
AI-powered analytics, speech analytics, and cradle-to-grave visibility show where the customer experience actually breaks down.
Speech Analytics · AI-Powered Insights · Auto QA
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Looking for something specific?
Xima adapts to whatever your role needs day to day. Tell us what you're trying to solve and we'll show you how it fits.
