When the Magic Starts to Slip: How Growing Stores Can Keep Their Service Personal as They Scale
How growing stores can scale customer service and stay personal, even as order volume and support demands increase.
One of the unique things about Asterisk is the ability to register a single SIP extension and allow for unlimited calls.
On the Extension under the “Advanced Options”, you can increase or decrease the incoming and outgoing limit of that extension.
“Tags” can be applied for inbound call routing.
Example: In the Ring Group for example, under the “advanced options”, there is a field called “Replace Caller ID”. If you wish to retain the caller and add %CALLERID% to the entry.
For example: If you wanted “Donuts to be tagged while retaining the caller number after, you could do it like so.
NOTE: Replace Caller ID also exists under the Queues and the DID themselves so there is flexibility where it gets tagged.
How growing stores can scale customer service and stay personal, even as order volume and support demands increase.
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