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    AI-Powered Cloud Contact Center (CCaaS)

    Xima’s AI-powered Contact Center Software works alongside your team, automating routine tasks and resolving requests fast. It’s cloud-based, customizable, and built for a seamless experience.

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    For more than 15 years, Xima’s on-premise solutions have given businesses full control over their environment, meeting industry standards while preserving business continuity.

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    Bring every internal communication channel together on one platform, paired with our award-winning Contact Center capabilities to create a best-in-class experience for everyone.

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    Xima Contact Center
    AI is built directly into Xima’s platform, not bolted on. That means faster resolutions, deeper insights, and a more seamless experience for your team and your customers.
    Xima AI Insights
    Turn every call into actionable data. Xima AI Insights surfaces trends, flags risks, and helps you understand what your customers are really telling you.
    Auto QA
    Automatically score every call against your quality standards, replacing manual sampling with complete, consistent coverage that saves your team hours each week.
    Speech Analytics
    Analyze every conversation in real time to uncover sentiment, keywords, and compliance issues, giving you visibility into performance across your team.
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    Automate routine conversations across chat and voice, letting your team focus on complex requests while customers get fast answers around the clock.
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  • About
    About

    Founded in 2007, Xima has grown into a trusted contact center partner, driven by a team that puts real customer value first in everything we build.

    Why Xima

    See what sets Xima apart, from flexible, customizable solutions to white-glove support and a team invested in your long-term success.

    Leadership

    Meet the team guiding Xima’s mission, with deep industry expertise and a customer-first mindset shaping every product decision we make.

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Day: August 1, 2023

Xima Email for Contact Center

How Integrated Email Support Helps Boost Productivity and Customer Satisfaction

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