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Helpful resources to learn more about the contact center world
Customer Stories
Hatco Replaces NICE with Xima CCaaS — Zero Call Quality Issues
See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.
Enterprise Customer Cuts Reporting Costs with Xima CCaaS
See how a nationwide auto glass company replaced legacy Avaya with Xima CCaaS — delivering enterprise-grade reporting to middle-tier teams at a fraction of the cost.
Case Study: PSAO Improves Contact Center Visibility
Learn how a large U.S.-based PSAO improved contact center visibility, reliability, and reporting with Xima’s UCaaS and contact center analytics platform.
Resources
Real-World Results with Xima Speech Analytics & Auto QA
Live Webinar Real-World Results with Xima Speech Analytics & Auto QA Thursday, April 2 11:00 a.m. ET Register Check out this webinar and get a candid
Essential Guide to Controlling Contact Center Costs
Ebook – A Practical Playbook for Contact Center Leaders Who Need Results, Not Theory. Backed by Forrester, PwC, Gartner, Deloitte, McKinsey, and More.
4 Ways Leading Teams Monitor CX Performance with AI
On-Demand Webinar 4 Ways Leading Teams Monitor CX Performance with AI Register Check out this webinar and discover the four key CX metrics that leading
Recent Blog Posts
Cloud Contact Center Migration: Essential Do’s & Don’ts
Migrating your contact center to the cloud? Follow our essential do’s and don’ts to avoid costly pitfalls, leverage AI, and maximize your ROI.
Reduce Call Abandonment with 7 Expert Tips for 2026
Reduce call abandonment in your contact center. Discover 7 expert tips using queue callback, self-service, and AI to improve customer experience.
The Complete Guide to Cloud Migration for Contact Centers
Ready for contact center cloud migration? This guide offers a step-by-step strategy to boost CX, reduce costs, and scale your operations with CCaaS.
