Live Webinar

Stop Losing Revenue to Missed Calls

Meet Xima’s AI Voice Bot

Tuesday, September 15
1:00 p.m. ET

Register

What would it mean if your contact center never experienced another abandoned call? Xima’s new AI Voice Bot answers every call, resolves the simple ones, and gets your agents everything they need before the complex ones ever reach them.

Join us for a live look at how it works. You’ll see the bot handle a real conversation, pull answers from a knowledge base, look up caller-specific information, and hand off to a live agent with a full summary already in hand. We’ll also cover what makes it different from other voice bots on the market: it lives inside your contact center, not next to it, so you get one system and one report instead of two.

Whether you’re evaluating AI for the first time or adding it to your current Xima platform, you’ll leave with a clear picture of what it does and how it fits.

What you’ll learn:

  • How the AI Voice Bot answers, verifies, and routes a real call from greeting to resolution
  • What makes it different from third-party voice bots, including live queue visibility and unified reporting
  • How to configure a human-first experience so callers choose when the bot gets involved

 

Speakers

Jon Florence | SVP of Industry Solutions

 Jon has been with Xima Software for the past 15 years and has spent his 20-year career in the telecom space. Prior to XIma Software, he served as a Sales Engineer designing different telecom and contact center solutions for various platforms. He received his Undergraduate Degree from the University of Utah in 2008 and then went on and received his Masters of Business Administration (MBA) in 2014.

Kelly Jaques

Kelly Jaques | Director of Product

Kelly Jaques has been with Xima Software for more than 10 years. Having held roles such as EMEA Sales Manager and Named Account Manager for the US, he has obtained extensive experience working with customers and partners. Kelly now drives product innovation as Xima’s Director of Product. Collaborating across teams, Kelly designs solutions based on industry needs, monitors the development of the solution, and ensures seamless feature releases that enhance Xima’s offerings and meet customer expectations.

If you have any questions prior to the event, reach out to us any way you like!

+888.944.XIMA

+801.930.1800

Sales@ximasoftware.com

XimaSoftware.com

Feature Release Webinar

Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.

  • IVR (Interactive Voice Response)

  • MMS Messaging

  • Social Media Integration

Thursday, September 12, 2024 | 11:00AM ET