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AI-Powered Cloud Contact Center (CCaaS)

Xima’s AI-powered Contact Center Software works alongside your team, automating routine tasks and resolving requests fast. It’s cloud-based, customizable, and built for a seamless experience.

On-Premise Contact Center

For more than 15 years, Xima’s on-premise solutions have given businesses full control over their environment, meeting industry standards while preserving business continuity.

Contact Center & Unified Communications

Bring every internal communication channel together on one platform, paired with our award-winning Contact Center capabilities to create a best-in-class experience for everyone.
AI

Xima Contact Center
AI is built directly into Xima’s platform, not bolted on. That means faster resolutions, deeper insights, and a more seamless experience for your team and your customers.

Xima AI Insights
Turn every call into actionable data. Xima AI Insights surfaces trends, flags risks, and helps you understand what your customers are really telling you.

Auto QA
Automatically score every call against your quality standards, replacing manual sampling with complete, consistent coverage that saves your team hours each week.

Speech Analytics
Analyze every conversation in real time to uncover sentiment, keywords, and compliance issues, giving you visibility into performance across your team.

Messaging & Voice Bot
Automate routine conversations across chat and voice, letting your team focus on complex requests while customers get fast answers around the clock.
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Blog
Get practical tips, industry trends, and product updates you can use right away to get more out of your contact center every day.

Resources

Explore live and on-demand webinars, white papers, and ebooks packed with practical insights to help you make smarter business decisions.

Customer Stories
See how real businesses across industries use Xima to solve everyday challenges and deliver better experiences for their customers.

FAQ

Find quick answers to common questions about Xima’s products, pricing, implementation, and support, so you can get moving faster.
About

About
Founded in 2007, Xima has grown into a trusted contact center partner, driven by a team that puts real customer value first in everything we build.

Why Xima
See what sets Xima apart, from flexible, customizable solutions to white-glove support and a team invested in your long-term success.

Leadership
Meet the team guiding Xima’s mission, with deep industry expertise and a customer-first mindset shaping every product decision we make.

Q4 On-prem Phone Systems Webinar

On-Demand Webinar Maximizing Your On-Prem Phone System with Xima Join us for an in-depth session on how to maximize the value of your existing infrastructure with Xima’s advanced applications. Register Today With some legacy systems reaching end of life, it’s critical to future-proof your on-premise phone system. Discover how we can help you not only […]

Xima for Microsoft Teams: A Cohesive Experience – Customers

Pre-Recorded Xima for Microsoft Teams Combine Teams with Your Contact Center for a Better Customer Experience In today’s fast-paced world, staying connected with your customers and staff is crucial. Microsoft Teams, and our innovative contact center platform, offer a seamless and efficient solution. We explore how integrating Xima’s contact center solutions with Microsoft Teams can […]

Xima for Healthcare: A Contact Center Solution Designed for Patient Care

In this session, we’ll dive into the challenges faced by healthcare organizations in managing their customer and patient communication efficiently and how Xima’s contact center can transform these challenges into opportunities for growth.