Customer Feature Webinar: Explore the latest releases in IVR, MMS Messaging, and Social Media Integration.

Reduce Abandoned Calls with Queue Callback

Call abandonment–which is when a caller hangs up before their query is completed–is one of the key KPIs for call centers. While you’re never going to have 0% call abandonment, you want to reduce abandoned calls as much as possible to ensure the happiness of your customer base.