Pre-Recorded Webinar

Elevating Customer Connections: Your Guide to a CRM-Enabled Cloud Contact Center

Topics We'll Cover

Unlock Enhanced Customer Insights

Discover how CRM integration can provide your customers with a 360-degree view of their clients. Learn how to access valuable data, including past interactions, purchase history, and customer preferences, enabling more personalized and efficient customer support.

Integrate Seamlessly

Dive into the operational benefits of CRM integration. We’ll show you how seamless data sharing between your contact center platform and CRM system can automate routine tasks, reduce agent workload, and enhance the efficiency of customer service processes.

APIs for Every Application

Xima provides different historical and real-time APIs. You can easily communicate with all of our latest features, such as screen pop, to other CRM applications, Web Chat, Click-to-Dial, and more.

Drive Revenue Growth

Uncover the revenue-generating potential of CRM integration. Learn how your customers can leverage the insights gained from CRM data to cross-sell, upsell, and target their marketing efforts more effectively. Understand how to position CRM-integrated cloud contact center solutions as a competitive advantage, helping your customers increase their bottom line.

Speaker

Jon Florence

VP Of Industry Solutions. Jon has been with Xima Software for the past 12 years and has spent his 20-year career in the telecom space. Prior to XIma Software, he served as a Sales Engineer designing different telecom and contact center solutions for various platforms. He received his Undergraduate Degree from the University of Utah in 2008 and then went on and received his Masters of Business Administration (MBA) in 2014.

Nate Thatcher

Nate Thatcher started Xima Software with his two partners in 2007. After hunkering down in a basement programming with no paycheck for two years, Xima’s original flagship product, Chronicall, was released. Since then, Nate has grown the company to the success it is today. Nate graduated from Utah State University with a BS in Computer Science. He spends his leisure time skiing and snowboarding in the winter and travelling with his wife and 3 children.

Cody Winget

Cody Winget is the Chief Strategy Officer (CSO) of Xima. Cody has been in the industry for over 25 years. He has real-world experience in designing, customizing, deploying, and supporting voice and data networks and contact centers. Cody enjoys new and exciting technologies that improve employee performance, make management’s life easier, and deliver an excellent customer experience. Cody holds both an undergraduate and graduate degree from the University of Nebraska-Lincoln.