Xima General Privacy Policy

Last Updated June 14th, 2018

This Xima General Privacy Policy (this “Privacy Policy”) describes Xima, LLC’s (“Xima” “Our” or “Us”) privacy practices for our website, software, and services that link to this Privacy Policy.  Xima is a software company that provides custom call reporting, call recording and call display solutions.  We provide software and related support, consulting and other services to our customers.  In this Privacy Policy, we will refer to the Xima software and all related services collectively as our “Services.”   For purposes of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable natural person.  By accessing our website, or purchasing our products or services, you agree to this Privacy Policy in addition to any other agreements we might have with you.  This Privacy Policy does not govern the practices of entities that Xima does not own or control, or entities that do not own or control Xima, or people that Xima does not employ or manage.  
 
General
This Xima General Privacy Policy (this “Privacy Policy”) describes Xima, LLC’s (“Xima” “Our” or “Us”) privacy practices for our website, software, and services that link to this Privacy Policy.  Xima is a software company that provides custom call reporting, call recording and call display solutions.  We provide software and related support, consulting and other services to our customers.  In this Privacy Policy, we will refer to the Xima software and all related services collectively as our “Services.”   For purposes of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable natural person.  By accessing our website, or purchasing our products or services, you agree to this Privacy Policy in addition to any other agreements we might have with you.  This Privacy Policy does not govern the practices of entities that Xima does not own or control, or entities that do not own or control Xima, or people that Xima does not employ or manage.  

Information Collected by Xima
We use information-gathering tools, such as cookies and web beacons, to collect information as you navigate our website and Services. Through such tools, we receive and store information about how you use our website.  For example, we receive information that your browser or device sends to our servers when you visit our website.  Your device or browser may tell us your internet protocol address as well and computer and connection information such as browser type, version, language and time zone settings, browser plug-in types, operating system, and the type of device you are using.  Your browser may also tell us information such as the actions you take on our website, the page that led you to our website and the search terms you typed into a search engine that led you to our website.  

  1. Xima’s Website
    We use information-gathering tools, such as cookies and web beacons, to collect information as you navigate our website and Services. Through such tools, we receive and store information about how you use our website.  For example, we receive information that your browser or device sends to our servers when you visit our website.  Your device or browser may tell us your internet protocol address as well and computer and connection information such as browser type, version, language and time zone settings, browser plug-in types, operating system, and the type of device you are using.  Your browser may also tell us information such as the actions you take on our website, the page that led you to our website and the search terms you typed into a search engine that led you to our website.  
  2. Software Registration and Customer Support
    You may provide us with information about you when you contract or subscribe to use Xima’s Services, visit our website, contact Xima for support or other offerings, or respond to an advertisement.  During such processes, we collect Personal Information about you.  For example, we may collect your name, company name, address, email, phone number, position or time, and billing and payment information.  We also collect information regarding your use of our software, such as log files, call recordings and screen-shots. 
  3. Social Media
    Xima maintains pages on multiple social networking sites.  We may collect information when you interact with our social networking pages. 
Use of Information Collected by Xima
Xima may use the information we collect while providing our Services to diagnose Services problems, provide you with information or Services you have requested, send you notifications relating to the Services, obtain feedback regarding our Services to better the Services we provide to you, and perform internal analysis of customer patters and behavior.

Xima may use the information we collect about you for our legitimate interests to operate and improve our website, conduct market research about our current and potential customers and the effectiveness of our marketing campaigns, aggregate data from our Services used for benchmarking and to improve our Services, send you information by email about Xima, new product releases, special offers and similar marketing information, contact you via telephone to discuss our Services and related offers with you, display personalized ads to you.
Sharing Information Collected by Xima
We work with other companies that provide services or help support our business.  These companies may have access to your Personal Information, including (i) with our partners and affiliated companies, as reasonably necessary to provide or support our Services; (ii) with our resellers and other sales partners for the purpose of assisting you with ordering and/or implementing the Services; and (iii) when we hire companies to help us market our website and Services to provide you with information and offers related to Xima. 

Xima may also share your Personal Information (i) when we are required to provide information in response to a subpoena, court order, applicable law, government statute, regulation or other legal process; (ii) when we have a sincere belief that the disclosure is necessary in our legitimate interests to prevent or respond to fraud, defend our website or Services against attacks, protect the property or security of Xima or the property and security of our customers; (iii) as necessary to meet lawful requests by public authorities, including to meet national security or law enforcement requirements; (iv) if we merge with or are acquired by another company; (v) when we aggregate and share de-identified information collected by our Services in order to provide statistical information or market research to third parties; or (vi) when you consent to the sharing
Security and Storage of Personal Information
Xima believes that the security of your Personal Information is critical.  We therefore implement reasonable technical, administrative, and physical security controls designed to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.  However, despite these efforts, no security controls are completely effective and we cannot ensure or warrant the security of your Personal Information. 

Your Personal Information is stored on our servers and the servers of our partners and affiliated companies we hire to provide services to us.  We will retain your Personal Information only for as long as reasonably necessary to provide you with the website and Services you use, as needed to comply with our legal obligations and rights, and for our internal business reasons. We may retain aggregate information beyond this time for research purposes and to help us develop and improve our Services. 
Cross-Border Data Transfers
Your Personal Information may be transferred to and stored in the United States, or transferred to other countries where the companies we work with help us run our business are located.  In order to use our Services, you authorize Xima to transfer your Personal Information across national borders.  When we transfer your Personal Information, we will take appropriate steps to ensure your privacy rights continue to be protected. 
Individual Rights with Respect to Personal Information
Xima respects the rights you may have under certain laws and circumstances to: be provided with a copy of your Personal Information held by Xima, object to the further processing of your Personal Information, request that we restrict the processing of your Personal Information, request the correction or erasure of your Personal Information held by Xima, and/or request that your Personal Information be transferred to a third party. 

You may submit any such request to Xima by contacting as at the contact information provided below.  
Revisions to this Privacy Policy
Xima reserves the right to modify or update this Privacy at any time for any reason.  For existing customers/users, the changes and updates will become effective 30 days after posting and where appropriate may be notified to you by email.  
Contact Information
If you have any questions related to this Privacy Policy, please contact us at:

Xima, LLC
Attn: Jeff Jorgensen
10653 S. River front Parkway, Suite 200
South Jordan, Utah 84095
(p): 888-944-9462
(e): jjorgensen@ximasoftware.com

LIMITED WARRANTY
FOR THE LIMITED WARRANTIES AND SPECIAL PROVISIONS PERTAINING TO YOUR PARTICULAR JURISDICTION, PLEASE REFER TO YOUR WARRANTY BOOKLET INCLUDED WITH THIS PACKAGE OR PROVIDED WITH THE SOFTWARE PRODUCT PRINTED MATERIALS.