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Provider Feature Matrix

Broadsoft

Reporting

Xima's WebRTC Max UC or
Hard Phone
Xima UC
Track call details for Inbound Contact Center calls
Track call details for Inbound UC (back office) calls
Track call details for Outbound calls launched from Xima Client
Track call details for Outbound calls launched from UC phone
Track call details for Internal UC (back office) calls
Historical Metrics for Contact Center calls
Historical Metrics for UC (back office) calls
Realtime Metrics for Contact Center agents
Realtime Metrics UC (back office) users
Contact Center agents see UC (back office) users Presence
UC (back office) users see Contact Center agents Presence
Schedule Reports
Custom Report Wizard
Realtime Wallboards & Supervisor View
Reporting User Access Control
Historical and Realtime APIs

Recording

Xima's WebRTC Max UC or
Hard Phone
Xima UC
Record Xima Contact Center calls
Record UC (back office) calls
Recording Rules managed by Xima
Encrypts Recordings Pulled into Xima Storage
N/A
Retention Policies
Download, Email, Share Recordings
Manual Pause
Recording User Access Control

Voice

Xima's WebRTC Max UC or
Hard Phone
Xima UC
Skills based routing
Queue Callback
Customizable Queue Experience
Basic IVR
Supervisor control of agent's Contact Center state
Supervisor control of agent's phone state
Live Listen

Agent Experience

Xima's WebRTC Max UC or
Hard Phone
Xima UC
Audio through the browser
Single step outbound dialing through Xima Client
Two step outbound dialing through Xima Client
Inbound caller name and number shown in Xima Client
Inbound caller name and number shown on UC phone
Back office users see Agent name and extension on internal calls
Agent requires Xima Agent seat license and account
Agent requires UC seat license and account
Agent can be reached by UC extension
Agent can be reached by DID/DDI
Assisted & Blind Transfer through Xima Client
Call Recording control (start, stop, pause) through Xima Client
Park
Initiate a Conference