Check out this webinar and get a candid look at how contact center leaders are using AI-powered speech analytics to do more with less: improving agent performance, customer satisfaction, and operational efficiency all at once.

In this webinar, we’ll walk through real customer stories showing how Xima Speech Analytics and Auto QA are transforming contact center operations from the inside out so you can see firsthand how teams are:

• Cutting manual QA review time by up to 80% with automated scoring across 100% of interactions
• Identifying coaching opportunities faster, and ramping new agents more quickly
• Catching compliance risks before they become costly problems
• Reducing handle time and repeat contacts by uncovering the root causes of customer frustration
• Using sentiment trends to get ahead of churn instead of reacting to it