Questions? 1.888.944.XIMA (9462)

The features you need on the phone system you have.

Xima is the perfect solution to enhance your RingCentral functionality.

No Queue Limitations

Queue Callback

Custom Queue Messaging

See how powerful and easy Xima is to use

Schedule A Free Demo Today!








    Elevate your Customer Experiences on RingCentral

    World Class Features

    Automatic Callback

    Give customers the option to stay on the line, reserve an agent, or leave their number and receive a call back when they are first in line.

    Custom Queue Messaging

    Create custom messages to notify your customers of their place in line, offer information, or advertise new products and services.

    Abandoned Call Elimination
    Reduce abandoned calls from customers, improving both their experience and company satisfaction.
    Complete Visibility
    Use customized visual displays that let you make time-critical communications decisions through the use of realtime monitoring and cradle-to-grave reporting.
    Cost Reduction
    Xima’s easy-to-use features, optimized call routing, and insightful analytics cost significantly less than its competitors.
    Scalability
    Easily add or decreases lines/agents, based on the customer support and communications needs of your business.

    Available as both a cloud-based and on-premises solutions.

    Trusted by Companies Around the World

    Standard

    $40

    Per User / Per Month USD
    Billed at $480/Year

    Ideal for organizations with smaller contact center teams to run at maximum efficiency.

    • Blended Agent (Inbound, Outbound, and Internal)
    • Skills Based Routing
    • Callback Assist (Queue Callback)
    • Supervisor Views with Active Agent State Control
    • Wallboards
    • Cradle to Grave
    • 30+ Standard Reports
    • Custom Reports
    • Single-pane-of-glass for the Contact Center Agent to manage skills, state, channels, active media, etc.
    • Available for retrieval inside Cradle to Grave

    Most Popular

    Professional

    $60

    Per User / Per Month USD
    Billed at $720/Year

    Everything in the Standard package plus options to keep your business running, optimize your workforce, and keep on budget.

    Everything in Standard +

    • Intelligent routing of web chats to skilled agents
    • Intelligent routing of emails to skilled agents
    • Intelligent routing of SMS and Social Media Channels to Skilled Agents

    *Available in 2023

    Advanced**

    All the capabilities of the Professional or Standard package plus advanced features. 

    Check out the add-ons

    Everything in Professional +

    • Capture live PC Screen of agents
    • Real-time speech analytics of agents and customer interaction
    • Forecasting, Scheduling, and Real-time Adherence

    Ask about our Xima Care* options for on-going white glove support!

    ** Contact Xima for information and pricing
     

    Xima’s cloud-based services work collaboratively with phone systems such as:

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    Have Questions?

    Call to Speak to a Representative at (888) 944-9462 or Email us