Xima Contact Center

Questions? 1.888.944.XIMA (9462)

The features you need on the phone system you have.

Xima is the perfect solution to enhance your RingCentral functionality.

No Queue Limitations

Queue Callback

Custom Queue Messaging

See how powerful and easy Xima is to use

Schedule A Free Demo Today!

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Elevate your Customer Experiences on RingCentral

World Class Features

Automatic Callback

Give customers the option to stay on the line, reserve an agent, or leave their number and receive a call back when they are first in line.

Custom Queue Messaging

Create custom messages to notify your customers of their place in line, offer information, or advertise new products and services.

Abandoned Call Elimination
Reduce abandoned calls from customers, improving both their experience and company satisfaction.
Complete Visibility
Use customized visual displays that let you make time-critical communications decisions through the use of realtime monitoring and cradle-to-grave reporting.
Cost Reduction
Xima’s easy-to-use features, optimized call routing, and insightful analytics cost significantly less than its competitors.
Scalability
Easily add or decreases lines/agents, based on the customer support and communications needs of your business.

Available as both a cloud-based and on-premises solutions.

Trusted by Companies Around the World

Standard

$40

Per User / Per Month USD
Billed at $480/Year

Ideal for organizations with smaller contact center teams to run at maximum efficiency.

  • Blended Agent (Inbound, Outbound, and Internal)
  • Skills Based Routing
  • Callback Assist (Queue Callback)
  • Supervisor Views with Active Agent State Control
  • Wallboards
  • Cradle to Grave
  • 30+ Standard Reports
  • Custom Reports
  • Single-pane-of-glass for the Contact Center Agent to manage skills, state, channels, active media, etc.
  • Available for retrieval inside Cradle to Grave

Most Popular

Professional

$60

Per User / Per Month USD
Billed at $720/Year

Everything in the Standard package plus options to keep your business running, optimize your workforce, and keep on budget.

Everything in Standard +

  • Intelligent routing of web chats to skilled agents
  • Intelligent routing of emails to skilled agents
  • Intelligent routing of SMS and Social Media Channels to Skilled Agents

*Available in 2023

Advanced**

All the capabilities of the Professional or Standard package plus advanced features. 

Check out the add-ons

Everything in Professional +

  • Capture live PC Screen of agents
  • Real-time speech analytics of agents and customer interaction
  • Forecasting, Scheduling, and Real-time Adherence

Ask about our Xima Care* options for on-going white glove support!

** Contact Xima for information and pricing
 

Xima’s cloud-based services work collaboratively with phone systems such as:

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Have Questions?

Call to Speak to a Representative at (801) 713-2802 or Email us

Xima Contact Center

Feature Release Webinar

Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and Social Media Integration.

  • IVR (Interactive Voice Response)

  • MMS Messaging

  • Social Media Integration

Thursday, September 12, 2024 | 11:00AM ET