Questions? 1.888.944.XIMA (9462)

Elevate Your Customer Service Experience with Features Like Callback Assist

Transform your customer interactions by pairing Xima with your RingCentral system.

Queue Callback

Custom Queue Messaging

Abandoned Call Elimination

See how powerful and easy Xima is to use

Schedule A Free Demo Today!








    Elevate your Customer Experiences on RingCentral

    Key Benefits

    Automatic Callback

    Give customers the option to stay on the line, reserve an agent, or leave their number and receive a call back when they are first in line.

    Custom Queue Messaging

    Create custom messages to notify your customers of their place in line, offer information, or advertise new products and services.

    Abandoned Call Elimination
    Reduce abandoned calls from customers, improving both their experience and company satisfaction.

    “ACO, paired with Xima, makes a really stellar phone system that has not only the stability that we need when we need it, but also the true functionality of a call center phone system that has also the ease of use for its end-users.”

    - Anthony Cifani, IT Systems Manager (Teoma)

    Standard

    $40

    Per User / Per Month USD
    Billed at $480/Year

    Ideal for organizations with smaller contact center teams to run at maximum efficiency.

    • Blended Agent (Inbound, Outbound, and Internal)
    • Skills Based Routing
    • Callback Assist (Queue Callback)
    • Supervisor Views with Active Agent State Control
    • Wallboards
    • Cradle to Grave
    • 30+ Standard Reports
    • Custom Reports
    • Single-pane-of-glass for the Contact Center Agent to manage skills, state, channels, active media, etc.
    • Available for retrieval inside Cradle to Grave

    Most Popular

    Professional

    $60

    Per User / Per Month USD
    Billed at $720/Year

    Everything in the Standard package plus options to keep your business running, optimize your workforce, and keep on budget.

    Everything in Standard +

    • Intelligent routing of web chats to skilled agents
    • Intelligent routing of emails to skilled agents
    • Intelligent routing of SMS and Social Media Channels to Skilled Agents

    *Available in 2023

    Advanced**

    All the capabilities of the Professional or Standard package plus advanced features. 

    Check out the add-ons

    Everything in Professional +

    • Capture live PC Screen of agents
    • Real-time speech analytics of agents and customer interaction
    • Forecasting, Scheduling, and Real-time Adherence

    Ask about our Xima Care* options for on-going white glove support!

    ** Contact Xima for information and pricing
     

    Trusted by Companies Around the World

    Xima’s cloud-based services work collaboratively with phone systems such as:

    skySwitch-logo.png
    rainbow-office-logo.png
    netsapiens-logo.png
    att-logo.png
    avaya-logo.png
    ringCentral-logo.png
    Viirtue-logo.png
    unify-office-logo.png
    3cx-logo.png
    metaswitch-logo.png

    Have Questions?

    Call to Speak to a Representative at (888) 944-9462 or Email us