Questions? 1.888.944.XIMA (9462)

Elevate Your Customer Service Experience with Features Like Callback Assist

Transform your customer interactions by pairing Xima with your RingCentral system.

Questions? Call 801-713-2802

See how powerful and easy Xima is to use

Schedule A Free Demo Today!

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Elevate your Customer Experiences on RingCentral

Key Benefits

Automatic Callback

Give customers the option to stay on the line, reserve an agent, or leave their number and receive a call back when they are first in line.

Custom Queue Messaging

Create custom messages to notify your customers of their place in line, offer information, or advertise new products and services.

Abandoned Call Elimination

Reduce abandoned calls from customers, improving both their experience and company satisfaction.

“ACO, paired with Xima, makes a really stellar phone system that has not only the stability that we need when we need it, but also the true functionality of a call center phone system that has also the ease of use for its end-users.”

- Anthony Cifani, IT Systems Manager (Teoma)

Standard

$40

Per User / Per Month USD
Billed at $480/Year

Ideal for organizations with smaller contact center teams to run at maximum efficiency.

Blended Agent (Inbound, Outbound, and Internal)
Skills Based Routing
Callback Assist (Queue Callback)

Supervisor Views with Active Agent State Control
Wallboards

Cradle to Grave
30+ Standard Reports
Custom Reports

Single-pane-of-glass for the Contact Center Agent to manage skills, state, channels, active media, etc.

Available for retrieval inside Cradle to Grave

Professional

$60

Per User / Per Month USD
Billed at $720/Year

Everything in the Standard package plus options to keep your business running, optimize your workforce, and keep on budget.

Everything in Standard +

Intelligent routing of web chats to skilled agents

Intelligent routing of emails to skilled agents

Intelligent routing of SMS and Social Media Channels to Skilled Agents

*Available in 2023

Advanced**

All the capabilities of the Professional or Standard package plus advanced features.

Check out the add-ons

Everything in Professional +

Capture live PC Screen of agents

Real-time speech analytics of agents and customer interaction

Forecasting, Scheduling, and Real-time Adherence

Ask about our Xima Care* options for on-going white glove support!

** Contact Xima for information and pricing

Trusted by Companies Around the World

“The Primary reason (AFA chose Xima) was the Queue time limitation on the ACO Platform. The added features were Queue Callback and Skills Based Routing”

“The reporting is very extensive. Far beyond what the customer will ever come across and it was a very competitive in price.”

“By implementing Xima CCaaS and leveraging the intelligent call routing with historical and real-time analytics, Privia is equipped to deliver on our promise to our customers.”