Cloud Based Services – Website Retargeting

Questions? 1.888.944.XIMA (9462)

Take your Call Center Solution to the Next Level

Save up to 70% of your CCaaS costs when going with Xima.

Get set up with Xima in as little as 3 weeks.

Want a demo on some of our most popular features?

Questions? Call 801-713-2802

Get a free demo!

A Xima specialist will contact you soon to talk about next steps with getting you set up with a free demo.

World Class Features:

Skills-Based Routing

Routing calls automatically and intelligently to the best customer service representative, every time

Queue Callback

Rather than making customers wait on hold, the system will automatically call them back which increases customer satisfaction levels and helps manage and control peak call times

Realtime Monitoring

Customizing visual displays that enable managers and supervisors to make time-critical decisions and keeps employees accountable and responsible

Cradle to Grave Reporting

View communications from start to finish which provides actual validation of data and analytics reporting

Web Chat

Enabling your customers to chat with you rather than call you by managing that communication method centrally in the contact center

Complete Customization

All the historic data and Realtime reporting how you need it, when you need it

Standard

$40

Per User / Per Month USD
Billed at $480/Year

Ideal for organizations with smaller contact center teams to run at maximum efficiency.

Blended Agent (Inbound, Outbound, and Internal)
Skills Based Routing
Callback Assist (Queue Callback)

Supervisor Views with Active Agent State Control
Wallboards

Cradle to Grave
30+ Standard Reports
Custom Reports

Single-pane-of-glass for the Contact Center Agent to manage skills, state, channels, active media, etc.

Available for retrieval inside Cradle to Grave

Professional

$60

Per User / Per Month USD
Billed at $720/Year

Everything in the Standard package plus options to keep your business running, optimize your workforce, and keep on budget.

Everything in Standard +

Intelligent routing of web chats to skilled agents

Intelligent routing of emails to skilled agents

Intelligent routing of SMS and Social Media Channels to Skilled Agents

*Available in 2023

Advanced**

All the capabilities of the Professional or Standard package plus advanced features.

Check out the add-ons

Everything in Professional +

Capture live PC Screen of agents

Real-time speech analytics of agents and customer interaction

Forecasting, Scheduling, and Real-time Adherence

Ask about our Xima Care* options for on-going white glove support!

** Contact Xima for information and pricing

Integration with phone systems such as:

Actionable Insight to Improve Your Customer Service and Support

Xima eliminates errors other contact center services can’t seem to tackle, including confusion surrounding abandoned calls, customer service and technical support representative availability, and employee behavior and performance. Through Xima’s cloud-based solution, companies can witness what is happening in real-time, customize their own parameters, and analyze the performance of their employees.

How Xima is different from other contact center services:

Custom real-time wallboards for more intuitive insights on customer service interactions
Streamlined skill-based routing to route customers to the best employees, every time
Cradle to Grave reporting that provides a full view of the customer’s journey with the company
Customizable work codes that helps associate productivity and accountability to employees
Uses your current work phone (deskphone or softphone) for contact center purposes
Unlimited supervisor licensing at no extra cost

Streamline Your Customer Service and Support for Optimal Productivity

Although the customization and visibility offered by Xima are superior to that of similar contact center solutions, its navigation isn’t any more complex. In fact, it is extraordinarily straightforward and simple to manage.

Switching to Xima is painless, allowing companies to soothe common pain points concerning calls, customers, and representatives as soon as possible:

Utilize in-depth IVR and queue callback features
Streamline customer information and customize their options
Balance call flows based on skills and other specified values
See what your employees are up to and implement changes in real-time
Allow your employees to input account codes, reasons, and record calls
Automate changes to callback assist through specified criteria
Schedule alerts and reports to analyze the effectiveness of your strategies

What Our Clients Say

"I liked Xima because the user interface was easy to understand, I could do a lot of the things myself administratively, and pretty much every need I had, you guys checked all the boxes."

"The biggest selling point was that Xima didn’t require any heavy lifting to work with ACO. Xima could provide 4-digit dialing, easy integration to CRM, and it didn’t need to be intrusive on the network to provide desktop agent tools. A large part of the problem with Avaya CCaaS was that they needed certain network settings to be in place in order to work. This customer is based out of Switzerland and they have full control over the network. Xima was like an overlay, which made it cleaner and easier for them. Otherwise, the reporting is very extensive. Far beyond what the customer will ever come across and it was a very competitive in price."

"The primary reason [AFA chose Xima] was the Queue time limitation on the ACO Platform. The added features were Queue Callback and Skills Based Routing."

Offer Web Chat Services? Xima Has You Covered

This innovative solution isn’t just for calls— Xima also supports interactive web chat services for customers and representatives so companies can have comprehensive control over their customer relations.

Customization, skills-based routing, and real-time statistics are just the start. What else can you create with Contact Center as a Service?