Simplify customer connections with multi-channel, data-driven customer service software.
Pat Russel - Tween Waters
*Zendesk CX Trends Study
Say goodbye to the chaos of scattered communication. Xima Software seamlessly integrates calls, chats, emails, and SMS into a unified platform, ensuring a consistent and efficient customer experience.
Knowledge is power, and Xima Software empowers you with unparalleled insights into your customer interactions. Use one of our standard reports or build custom reports to go beyond the basics.
Xima provided us the ability to not only monitor calls but also to run different custom reports. Running reports, displaying and sending those reports in different formats from within the solution itself is remarkable.
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
“I liked Xima because the user interface was easy to understand, I could do a lot of the things myself administratively, and pretty much every need I had, you guys checked all the boxes.” – Senior Support Manager
“By implementing Xima CCaaS and leveraging the intelligent call routing with historical and real-time analytics, Privia is equipped to deliver on our promise to our customers.” – COO
The best-in-class reporting you have on Chronicall is now available on the cloud with deeper insights, more features, and advanced applications.
Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and Social Media Integration.
Thursday, September 12, 2024 | 11:00AM ET