Service Status
An active incident is taking place with RingCentral/Avaya Cloud Office. This is affecting Xima CCaaS customers. Xima’s non-RingCentral/Avaya Cloud Office customers are not impacted.
- Intermittent issues with Call Routing for RingCentral/Avaya Cloud Office Customers Reported
- Call Routing
- Realtime
- Recording
- Reporting
June 1, 2023: 10:54 Mountain Standard Time
RingCentral/Avaya Cloud Office issue appears to be in recovery. The RingCentral status page shows the incident has moved from “Investigating” to “Informational”. Calling status shows as “No Issues” and that “Actions Taken to Correct Incident”. However, it is still noted that “a portion of customers may be experiencing intermittent issues logging into Service Web.”. Xima is continuing to monitor the situation but we have seen evidence of recovery.
June 1, 2023: 10:18 Mountain Standard Time Xima customers are reporting improvements with the RingCentral/Avaya Cloud Office platform. Note that RingCentral status still shows an active issue: https://status.ringcentral.com/
June 1, 2023: 9:00 Mountain Standard Time
There have been widespread reports of RingCentral/Avaya Cloud Office outages this morning, June first, starting at approximately 7:00AM Eastern Time. This issue is affecting all Xima Ring Central/Avaya Cloud Office customers. More information can be found on their Incident Status Page: https://status.ringcentral.com/
June 1, 2023: 10:18 Mountain Standard Time Xima customers are reporting improvements with the RingCentral/Avaya Cloud Office platform. Note that RingCentral status still shows an active issue: https://status.ringcentral.com/
June 1, 2023: 9:00 Mountain Standard Time
There have been widespread reports of RingCentral/Avaya Cloud Office outages this morning, June first, starting at approximately 7:00AM Eastern Time. This issue is affecting all Xima Ring Central/Avaya Cloud Office customers. More information can be found on their Incident Status Page: https://status.ringcentral.com/