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Unified Communications

Flexibility to Connect with Your Customers

Xima Unified Communications (UC) is designed to give companies a simple-to-use, cost-effective, and highly scalable phone system in the cloud. Wherever your employees are located, the system is easily accessible from any device with an internet connection and can be managed remotely.

Features like advanced call routing, auto-attendants, interactive voice response (IVR), and queue callback will enable your employees to deliver a positive customer experience. You can also set up advance features like mobile twinning, SMS, voicemail to email, and call recording.

Xima Reporting in the Cloud

Unified Communications (UC) + Contact Center (CC)

Xima’s UC functionality can also be paired with its award-winning Contact Center (CC) capabilities to create a best-in-class experience for customers and employees.

What is UC + CC?

The key difference between UC and CC is their focus and functionality. UC is a unified communications solution that integrates various communication channels into a single platform for internal communication, collaboration, and productivity, while CCaaS is a customer-centric communication solution that is designed to manage and optimize customer interactions for improved customer service.

Unified Communications (UC)

UC focuses on providing a unified and seamless communication experience across various channels like voice, video, messaging, and collaboration tools.

It enables businesses to consolidate their communication systems into a single platform, making it easier to manage and access all communication channels from anywhere, anytime.

Contact Center (CC)

CC focuses on providing a customer-centric communication solution for managing inbound and outbound customer interactions through channels like voice, chat, email, and text.

It is designed to handle high volumes of customer queries with features like skills-based routing and queue callback.

World-class Reporting

UC Reporting That Hits the Mark

After 15 years of helping over 10,000 companies report on what matters to them, Xima has done the hard work and created best-practice reports for you, right out-of-the-box.

Build your own report from scratch or modify one of the 30+ existing templates to fit your needs. Insights are what help organizations create a better experience for their customers and Xima UC makes it easy to get those quickly.

Improved Resource Management

Understanding what’s happening with your customer support and success teams is key to improving. With reports, you get Cradle to Grave functionality so you can see a holistic view of every interaction.

Phone Flexibility

Every business (and even employees) have different preferences for their phones. Some like to use a web-based phone on their desktop (softphone) while others prefer a physical phone (hardphone). By pairing UC with Xima Contact Center you can use your UC hardphone or UC softphone as a single-device for the contact center.


With its WebRTC softphone, users can quickly log in and connect anywhere with an internet connection.

Headphones and Handsets

For customers that want to use a physical phone, Xima offers a variety of preferred brands and models they can quickly deploy to your business. Or, if you prefer, Xima can utilize your existing phones to configure them to your needs.

Optimized Customer Experiences

Elevate your customer communications with seamless and speedy promotions sharing, product updates, and personalized greetings via phone, text, or email.

Consolidating your communication channels creates a smooth and efficient experience for your customers. With powerful tools like Interactive Voice Response (IVR), you can swiftly handle routine queries and effortlessly resolve basic concerns for your valued customers, delivering an exceptional customer experience.

Simplified Management

Single-Sign On (SSO)

Users can log in to a single platform using their credentials and gain access to all the communication channels and collaboration tools they need. The centralized system ensures that only authorized users can access specific resources and that their access can be easily revoked if needed.


Businesses can quickly add or remove users and integrate new tools easily so organizations can scale to meet the needs of their customers.

Try Xima yourself. Schedule a demo today.

Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.

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