Xima Unified Communications (UC) is designed to give companies a simple-to-use, cost-effective, and highly scalable phone system in the cloud. Wherever your employees are located, the system is easily accessible from any device with an internet connection and can be managed remotely.
Features like advanced call routing, auto-attendants, interactive voice response (IVR), and queue callback will enable your employees to deliver a positive customer experience. You can also set up advance features like mobile twinning, SMS, voicemail to email, and call recording.
Xima’s UC functionality can also be paired with its award-winning Contact Center (CC) capabilities to create a best-in-class experience for customers and employees.
The key difference between UC and CC is their focus and functionality. UC is a unified communications solution that integrates various communication channels into a single platform for internal communication, collaboration, and productivity, while CCaaS is a customer-centric communication solution that is designed to manage and optimize customer interactions for improved customer service.
UC focuses on providing a unified and seamless communication experience across various channels like voice, video, messaging, and collaboration tools.
It enables businesses to consolidate their communication systems into a single platform, making it easier to manage and access all communication channels from anywhere, anytime.
After 15 years of helping over 10,000 companies report on what matters to them, Xima has done the hard work and created best-practice reports for you, right out-of-the-box.
Build your own report from scratch or modify one of the 30+ existing templates to fit your needs. Insights are what help organizations create a better experience for their customers and Xima UC makes it easy to get those quickly.
Understanding what’s happening with your customer support and success teams is key to improving. With reports, you get Cradle to Grave functionality so you can see a holistic view of every interaction.
Every business (and even employees) have different preferences for their phones. Some like to use a web-based phone on their desktop (softphone) while others prefer a physical phone (hardphone). By pairing UC with Xima Contact Center you can use your UC hardphone or UC softphone as a single-device for the contact center.
With its WebRTC softphone, users can quickly log in and connect anywhere with an internet connection.
Elevate your customer communications with seamless and speedy promotions sharing, product updates, and personalized greetings via phone, text, or email.
Consolidating your communication channels creates a smooth and efficient experience for your customers. With powerful tools like Interactive Voice Response (IVR), you can swiftly handle routine queries and effortlessly resolve basic concerns for your valued customers, delivering an exceptional customer experience.
Businesses can quickly add or remove users and integrate new tools easily so organizations can scale to meet the needs of their customers.
Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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