Customer Experience | Xima Software

12 Techniques for Excellent Call Center Customer Service

Delivering great customer service requires creating positive, memorable experiences with every call. In a busy contact center, agents can easily fall into routines. But the highest-performing teams succeed because they follow intentional practices, use smart tools, and focus on consistent improvement. That’s all great in theory, but you’re probably still wondering exactly how to improve call center customer service.

Conversational Intelligence: What It Is & How It Works

Learn how Conversational Intelligence works to analyze customer conversations, identify key insights, and drive better business decisions.

What is CSAT and how to measure it?

Learn what CSAT is, why it’s crucial for your contact center, and how to accurately measure it. Discover how to improve your customer satisfaction today!

How to Measure Customer Experience Effectively

Discover how to strategically measure customer experience. Learn essential metrics, tools, and strategies to drive data-driven CX improvements.

Healthcare Call Center Best Practices

Discover how to strategically measure customer experience. Learn essential metrics, tools, and strategies to drive data-driven CX improvements.

What is a CX platform?

Discover the power of an omnichannel contact center and how it enhances customer experience, improves agent efficiency, and drives business success. Learn why SMBs are adopting omnichannel strategies to stay competitive.

AI in Customer Service: Everything You Need to Know

For small and medium-sized businesses (SMBs), choosing the right contact center software is a big decision. Often, SMBs don’t have the luxury of large IT teams to manage complex, costly systems. But that doesn’t mean they can’t access robust, enterprise-level capabilities.

Tips for Reducing Your Abandoned Calls (Without Hiring More Staff)

Reducing abandoned calls makes people feel heard and improves the overall customer experience. We’ve put together some ways you can reduce them easily.

Reduce Abandoned Calls with Queue Callback

Call abandonment–which is when a caller hangs up before their query is completed–is one of the key KPIs for call centers. While you’re never going to have 0% call abandonment, you want to reduce abandoned calls as much as possible to ensure the happiness of your customer base.