World Class Features:

Skills-Based Routing

Routing calls automatically and intelligently to the best customer service representative, every time

Queue Callback

Rather than making customers wait on hold, the system will automatically call them back which increases customer satisfaction levels and helps manage and control peak call times

Realtime Monitoring

Customizing visual displays that enable managers and supervisors to make time-critical decisions and keeps employees accountable and responsible

Cradle to Grave Reporting

 View communications from start to finish which provides actual validation of data and analytics reporting

Web Chat

Enabling your customers to chat with you rather than call you by managing that communication method centrally in the contact center

Complete Customization

All the historic data and Realtime reporting how you need it, when you need it

Integration with phone systems such as:

SkySwitch
Rainbow Office
netsapiens logo
AT&T logo
RingCentral logo
Avaya logo
Virtue logo
Unity Office logo
3CX logo
Metaswitch logo

Actionable Insight to Improve Your Customer Service and Support

Xima eliminates errors other contact center services can’t seem to tackle, including confusion surrounding abandoned calls, customer service and technical support representative availability, and employee behavior and performance. Through Xima’s cloud-based solution, companies can witness what is happening in real-time, customize their own parameters, and analyze the performance of their employees.

How Xima is different from other contact center services:

Streamline Your Customer Service and Support for Optimal Productivity

Although the customization and visibility offered by Xima are superior to that of similar contact center solutions, its navigation isn’t any more complex. In fact, it is extraordinarily straightforward and simple to manage.

Switching to Xima is painless, allowing companies to soothe common pain points concerning calls, customers, and representatives as soon as possible:

What Our Clients Say

Offer Web Chat Services? Xima Has You Covered

This innovative solution isn’t just for calls— Xima also supports interactive web chat services for customers and representatives so companies can have comprehensive control over their customer relations.

Customization, skills-based routing, and real-time statistics are just the start. What else can you create with Contact Center as a Service?

Videos

Supervisor View

Realtime Wallboards