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A Xima specialist will contact you soon to talk about next steps with getting you set up with a free demo.
World Class Features:
Routing calls automatically and intelligently to the best customer service representative, every time
Rather than making customers wait on hold, the system will automatically call them back which increases customer satisfaction levels and helps manage and control peak call times
Customizing visual displays that enable managers and supervisors to make time-critical decisions and keeps employees accountable and responsible
Cradle to Grave Reporting
View communications from start to finish which provides actual validation of data and analytics reporting
Enabling your customers to chat with you rather than call you by managing that communication method centrally in the contact center
All the historic data and Realtime reporting how you need it, when you need it
Per User / Per Month USD
Billed at $480/Year
Ideal for organizations with smaller contact center teams to run at maximum efficiency.
- Blended Agent (Inbound, Outbound, and Internal)
- Skills Based Routing
- Callback Assist (Queue Callback)
- Supervisor Views with Active Agent State Control
- Cradle to Grave
- 30+ Standard Reports
- Custom Reports
- Single-pane-of-glass for the Contact Center Agent to manage skills, state, channels, active media, etc.
- Available for retrieval inside Cradle to Grave
Per User / Per Month USD
Billed at $720/Year
Everything in the Standard package plus options to keep your business running, optimize your workforce, and keep on budget.
Everything in Standard +
- Intelligent routing of web chats to skilled agents
- Intelligent routing of emails to skilled agents
- Intelligent routing of SMS and Social Media Channels to Skilled Agents
*Available in 2023
All the capabilities of the Professional or Standard package plus advanced features.
Check out the add-ons
Everything in Professional +
- Capture live PC Screen of agents
- Real-time speech analytics of agents and customer interaction
- Forecasting, Scheduling, and Real-time Adherence
Ask about our Xima Care* options for on-going white glove support!
** Contact Xima for information and pricing
Integration with phone systems such as:
Actionable Insight to Improve Your Customer Service and Support
Xima eliminates errors other contact center services can’t seem to tackle, including confusion surrounding abandoned calls, customer service and technical support representative availability, and employee behavior and performance. Through Xima’s cloud-based solution, companies can witness what is happening in real-time, customize their own parameters, and analyze the performance of their employees.
How Xima is different from other contact center services:
Streamline Your Customer Service and Support for Optimal Productivity
Although the customization and visibility offered by Xima are superior to that of similar contact center solutions, its navigation isn’t any more complex. In fact, it is extraordinarily straightforward and simple to manage.
Switching to Xima is painless, allowing companies to soothe common pain points concerning calls, customers, and representatives as soon as possible:
What Our Clients Say
Offer Web Chat Services? Xima Has You Covered
This innovative solution isn’t just for calls— Xima also supports interactive web chat services for customers and representatives so companies can have comprehensive control over their customer relations.
Customization, skills-based routing, and real-time statistics are just the start. What else can you create with Contact Center as a Service?