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Call Queuing
Queue Callback
Skills-Based Routing
Live Agent Call Recording
Interactive Voice Response (IVR)

Integrations

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Single Sign-On
Microsoft Teams Integration

CRM Integrations and APIs
Single Sign-On
Microsoft Teams Integration

Reporting

Standard and Custom Reports
Cradle-to-Grave
Realtime Wallboards
Scorecards and Evaluations
Speech Analytics
Central Repository

Standard and Custom Reports
Cradle-to-Grave
Realtime Wallboards
Scorecards and Evaluations
Speech Analytics
Central Repository

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Why Xima

About
Why Xima

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Xima Cookie Policy
Data Processing Addendum
Unified Communications Addendum
Terms and Conditions
End-User Licence Agreement
Xima Care Agreement

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