Wednesday, May 21
2:00 p.m. ET
Real Talk on CX: A Fireside Chat with Backyard Products
A relaxed, honest conversation between peers, focused on what actually moves the needle in CX.
Register Today
Join us for a fireside chat with Backyard Products, a leading manufacturer of backyard structures, as we dive into the real-world strategies they’re using to deliver outstanding customer experiences. From practical CX tactics to the tools that make it all work, we’ll explore how their team is adapting to changing customer expectations.
Speakers
Joe Burke | Customer Resolution Center Manager
Known as Coach Joe, Joe Burke brings 25 years of contact center experience to his role at Backyard Products. With a passion for data and background in training and process improvement, he helps teams turn insights into action. Joe believes great coaching starts with clear, honest data, and the Xima platform makes that possible.
Brandon Whitecar | Customer Success Manager
Brandon Whitecar is a seasoned Customer Success leader with over a decade of experience driving growth, retention, and revenue in high-growth SaaS environments. He specializes in designing scalable customer journey strategies, aligning cross-functional teams, and turning customers into long-term champions in his role at Xima Software.
If you have any questions prior to the event, reach out to us any way you like!
+888.944.XIMA
+801.930.1800
Sales@ximasoftware.com
XimaSoftware.com
